That said, quote was between 300-600$ to fix with no guarantee it would work for a long time after. Was told unit can be taken into shop for 175$ upfront so they can take it apart and try to fix the issue. So far, besides the original cost of unit (1,100) we are out 60$ for service call. Called in a serviceman and was told there is a slow leak in the sealed system. Unit started getting warm and has held a 55' degree temp for the past few days. Frigerator purchased on 12-7-12 and today is 7-23-14. I am just saying that if Whirlpool and all companies similar don't fix problems and issues like this quality control problem especially when they relate to the customers they work to serve, Whirlpool, this could be the beginning of your down fall.Ĭlick here for more on Whirlpool RefrigeratorsĬlick here for more on Freezerless Refrigerators I'm not saying that Whirlpool is a bad company. They should have better information for customers that put trust in their company. I plan to push my complaint to every manager possible. We all know how companies and department heads work to make the company or department better than it is. I don't think they will give me the number of problem cases because they only give their people that I've I called zero information on their computer screen. I'm on hold but my next question for them is that if my model has had more problems than 10%, would they do something. I told them that it's only the ones that are recorded or ever put in the computer. I am told that less than 10% of their products have any type of problem. I am calling the company as I write this. it's been exactly 2 years and one month for my model.
That she has the exact problem coolant loss within about two years. Low and behold the very first search is the complaint by Ellen J.
I went ahead with the diagnosing repair.Īfter I paid for the repair and the tech left, I thought to search for "model el87trrrv05". I was reassured that there were no problems with the model, no recalls, and no complaints from any customers. I thought to call Whirlpool direct while the tech waited to just quickly see if there have been ongoing problems or a recall with this same model. I called the local Whirlpool service center and they said that to start diagnosing the problem, it would cost $120.00 for adding a coolant with flourescent dye that they could come back and check for leaks in one week or more.
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